Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hotlist Products Store® (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotlistproducts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@hotlistproducts.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@hotlistproducts.com
Доставили вовремя, упакован круто, заказывал 2 штуки. В целом вроде вымывает, но пользоватся не очень удобно. Для мелких пород приходится держать собаку в воздухе.
Exactly as described, it's a big cup, my dogs are medium but I think it fits a large one too. Thank you, I like it very much! Came very quick
That's very good I recommend.
Super as I expected
Super fast, excellent product
Goods delivered. The material inside is soft
Good product, satisfied
The goods came quickly enough, but it was seen that someone opened the package, which too, by the way, it was a little crumpled. And although the goods were whole, still a little unpleasant. But there are no claims to the store, the goods are whole and working. We'll train the dog to the procedures lists of paws after walking. I think that this mug-cleaner will help to quickly and effectively clean your paws after walking.
The order came quickly, pink, size M, for цвергшнауцера big lamika, and she is afraid of it, but a little bit of training. Arrived in a box, in a navel and another soft bag.
good store
It does not rotate if it rests with villi in the paw. In fact, an ordinary glass without rotation.
The torque system is not very practical
I guess I ordered the wrong one. My dog is golden redriver and 50 kg. Unfortunately I couldn't. But your product is beautiful.
Cool thing. My dogs are too big-a toy and a poodle, but their paws wash))) drove to the flax. OBL. a month
Perfect for our little jack russul
The silicone is super soft and the cup of a very tough material.
Shipping to Spain in 21 days, I ordered size S for Teckel of 6' 500, your leg goes in well, but Not Broken stands
Convenient fast delivery. There's tracking.
thank you store. i love it.
Seller bad zaadresował shipment for you czekałem month, finally postman have it in hand, but not know Komu deliver it and returned to store, seller oddał money
Ordered a large size, the paw Cane Corso does not come in. Otherwise, it's probably a comfortable thing
SUPER fast delivery! Excellent customer service. Very happy with everything.
Super piece, ordered large size-suitable for Bolton-short and wide paws, lots of wool. When on the street dry and do not need to wash the dog entirely-very suitable. I even sometimes put my paw without soap, twisted my pen and voile. Happy with the purchase
Labrador's paw does not fit (((
Nice