Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hotlist Products Store® (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotlistproducts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@hotlistproducts.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@hotlistproducts.com
Нормальная такая ручка, с чехлом и запасным стержнем. Брал на подарки знакомым три штуки, люди остались довольны. Но вот колпачек снимается очень легко и его реально можно потерять. Да и толщина металла на ручке вызывает сомнения в том, что этим предметом получится разбить толстое стекло. Но за такую цену ждать чего-то особенного смысла нет. Работает и ладно.
Tal y como se describe. llegó rápido. De confianza
Es el segundo que pido. Enviado muy rápido igual a las fotos gracias
Good, heavy, cool souvenir
excellent
понравилось.спасибо
Just class!!!!!!!!!!!
Conform to the description
Perfect tactical pen.Thank you very much.
super
All is Good
Funny thing
Delivery in Ukrainian-27 days from the moment of payment. The pen fully corresponds to its description. Comes with a cheholchik and a spare rod. Writes in principle normally. I did not try to beat the glass, but you can feel it. Handle weight 34g clip holds well, so the handle is hanging on the sling of my Condor EDC, in the eye does not shine and is always at hand. :)
Good constructed tactical EDC pen. Sturdy clip and very sharp glass breaking point. Comes with sheet and extra fill. Writes comfortably. Compliments for product and to reliable store. Fast and correct shipping. Would buy again without doubt.
The handle is super, in the kamplette of the captive rod. The glass is very sharp.
Very good material
Excelente
The cap is not fixed on the back of the handle. Therefore, it is not very convenient to use it as a pen. The rod writes so-so. In the rest everything is done neatly.
As in the description. Complete with a spare rod and a cover. Writes, but the cap in the hand has to be held or removed somewhere. The tip of the glass scratches without problems, it does not work visually. I did not try to break it, but I think it will cope. Looks decent, you can buy as a small gift.
Пришла очень быстро! В комплекте второй стержень, пишет хорошо, легко.
Before St. Petersburg was a month and a half. For their money-a very decent product. The tip is quite firm, but the glass does not scratch. Specified in the description-there is not "tungsten carbide", but "tungsten steel". Dont complain :) Although the handle is slippery, it is convenient to write. That's only putting the cap on the other side when the letter is not provided.
Good product, sent fast, good store
Everything is super. Well done. Sent everything quickly.
Everything corresponds to the description
impressive !