Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hotlist Products Store® (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotlistproducts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Four already! Gifts are flying! On ozone 1300 R. Worth it. Seller and recommend! At the request replaced with a blue rod and a spare put!
I arrived a little late, but The stuff is fine. How luxurious... The pen also comes out well. Recommend
Fast shipping. Good material apparently, plus it comes with replacement for the pen.
As a fountain pen will go, but as a tactical fountain pen-excellent.
Order to Samara reached 37 days in the complete case spare rod handle good writes well
The pen is like a pen, you can use it as a Java, but it's better to use it as a writing, the color of the pen is black. Twist in the sleeves is nice. How soon the coating will not know)
The pen came in. Description corresponds. Delivery in time, even a couple of days earlier. I did not communicate with the seller.
The handle fully corresponds to the description of the seller with a photo, coating and metal itself, are made at an excellent level. Ordered goods, was completely satisfied.
Description matches. It came in an envelope, the inner surface of which was pasted with a pu-film. The handle itself in the case, with the installed Rod, writes normally. Another spare rod is attached. In appearance and touch durable. For its price is a very decent thing. Photo attached.
Chic pen. Heavy, in a beautiful case. With a spare paste.
All according to description quantity acceptable price
The parcel went to St. Petersburg for a month. The goods came whole, packed well. A nice bonus was a cheholchik. In short, the goods are satisfied with the seller I recommend.
Product exactly as described.
Everything is super! Once again I order them and everything comes on time. Recommend
pen feels OK abd of the right weight looking forward to bringing this out with me as a pen to use.
Delivery about a month. Corresponds to the description. Comes with a cover and a spare rod. It is not clear where to put the cap when writing, it was necessary to think about it from another sttorons to dress on the pen.
The first tactical pen I bought. In general, for this money is more than worthy. Metal. Pleased with the presence of a cheholchik and an additional Rod. I will take more.